EXCHANGE/ REFUND POLICY
- You can just claim a return, exchange for the bought thesextoysworld in case these remain in defective or damaged condition within 3 days of the shipment’s order data. This would be totally free of charge.
- We do not accept the exchange of products that are not to your liking. Since most of our products are personal in nature, we recommend our users to ask us questions or queries at thesextoysworld, before any confirmation of the order.
- Make a video of the package while opening till the end, there will no responsibility without video. In the case of a manufacturer’s defect, We will replace it after checking the defective product. Once you receive your order, test the battery operated items immediately BEFORE using them. If an item is used, the manufacturer will not provide warranty replacement.
Note – The exchange benefit condition isn’t applicable for lingerie and different adult toys in India that would have close contact with the human body.
If you’ve opened the seal and later you have a change of mind towards a return then it would be somewhat tricky for us. Typically, we won’t accept such items as these wouldn’t be available for resale. However, if you’re submitting a request for returns within providing 3 days of the receipt, we will strive to make it work and would be also able to provide you with half of the total amount as a refund in the form of store credit, which would be only used for making another purchase on the website.
This would entirely depend on the circumstances and the condition and remains active at the discretion of a customer service representative.
After getting approved, the buyer has to bear all the costs for return shipping.
Lastly, if you got a product that is available in any undesirable conditions such as not the ordered product, manufacturing defect and is dead on arrival, you should submit the same back and request for return at the earliest, or latest within 3 days if the package receipt.
We would be deeply regretful in case of any inconvenience related to the product. We will make sure that the complete return process gets expedited and you would either receive a suitable replacement or a refund for the costs involved for all these products.
The can rarely happen as we provide a quality check in our warehouse and signoff on different items before we’ll easily ship these out for you.
If your returns comply well with all of the guidelines for sex products online, you’ll have to gather all products that you would think of exchanging and returning and you can also click a close-up picture (with a good quality camera), which would clearly show the product’s condition, it’s packaging and associated tags and booklets intact. Next, you’ll have to click on the ‘request return’ button. After a clear inspection of the return package, we will begin with the exchange/refund process and would communicate through email with the request status and will follow up till the refund or replacement process gets completed.